Our Craftmanships & Commitment
At prettyFIT, every product is thoughtfully handcrafted using premium materials and superior craftsmanship. Our experienced production team is dedicated to delivering exceptional finishing and ensuring the perfect fit for every customer.
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we're here to help.
Requirements for an Exchange
- The product must be unworn, undamaged, unwashed and in its original condition & packaging.
- Footwear should have no scuff marks on their outsoles.
- Original receipts or invoices must be included.
- Any exchanges must be raised within 30 days of the invoice date.
- For in-store purchases, all exchanges must be done at the store of purchase.
- All sales items are non-exchangeable.
prettyFIT reserves the right to decline any exchange request that does not meet the above criteria.
Common Questions
Can I exchange for another size?
We'd be happy to help you exchange for another size if it doesn't fit. Please ensure all conditions under the Requirements for an Exchange are met before heading to the store.
Can I exchange for another style?
Yes, you may! Please ensure all conditions under the Requirements for an Exchange are met before heading to the store. If the replacement style has a higher value, you will need to top up the difference. No refunds will be issued for any exchange of a lower value.
What is the duration for an exchange and how often can I do it?
Any exchange must be raised within 30 days of the invoice date and can only be done once per item.
Why must I exchange at the store of purchase?
Handling exchanges at the store of purchase allows our staff to verify the original transaction, accurately assess the product condition, and provide prompt after-sales service — ensuring fairness and operational efficiency across all our stores.
Can I exchange an item I bought online at a retail store?
Yes, you may! Please ensure all conditions under the Requirements for an Exchange are met before heading to the store, and bring along the receipt or invoice of your purchase.
For online purchases, how do I arrange an exchange via courier?
Drop us an email at hello@prettyfit.com.sg with your order number and the new style, colour, and size you'd like to exchange for. Ensure all conditions under the Requirements for an Exchange are met before packing your return, then ship securely to:
Singapore 486 127
Tel: 6214 1490
Please retain your receipt and tracking number. Shipping costs for both the return and replacement pair are borne by you. prettyFIT is unable to take responsibility for any lost parcels.
Requirements for a Refund
- The product must be unworn, undamaged, unwashed and in its original condition & packaging.
- Footwear should have no scuff marks on their outsoles.
- Original receipts or invoices must be included.
- Any refunds must be raised within 30 days of the invoice date.
- For in-store purchases, all refunds must be done at the store of purchase.
- All sales items are non-refundable.
prettyFIT reserves the right to decline any refund request that does not meet the above criteria.
Common Questions
What is the duration to request a refund?
Any request for a refund must be raised within 30 days of the invoice date.
Why must the refund be processed at the store of purchase?
Processing refunds at the store of purchase allows our staff to verify the original receipt, confirm payment details, and ensure the item meets all refund conditions — enabling a controlled, transparent, and efficient process across all our stores.
Can I refund an item I bought online at a retail store?
Yes, you may! Please ensure all conditions under the Requirements for a Refund are met before heading to the store, and bring along the receipt or invoice of your purchase.
For online purchases, how do I arrange a refund via courier?
Drop us an email at hello@prettyfit.com.sg with your order number and your refund request. Ensure all conditions under the Requirements for a Refund are met before packing your return, then ship securely to:
Singapore 486 127
Tel: 6214 1490
Please retain your receipt and tracking number. Shipping costs for the return are borne by you. prettyFIT is unable to take responsibility for any lost parcels.
