Shipping & Tracking

What are the delivery options available and rates?

In Singapore & Malaysia

At prettyFIT, we provide FREE standard delivery for all orders of S$60 and above to any address in Singapore & Malaysia.
For purchases below S$60, a minimum shipping cost of S$5 will be charged for your order. 

W
e do not deliver to PO boxes, military and restricted areas, checkpoints, all naval ports and Jurong Island.

International Markets

prettyFIT provides FREE international delivery for orders of SGD$200 and above to most countries that our logistic partner is affiliated with; and whilst we strive to keep our rates affordable, we focus on getting your orders to you quickly, promptly and safely. 

All orders are currently shipped out of Singapore.

To find out the list of countries we deliver to and its postage charges, you may select an item and proceed to the checkout page. 
Once you have entered your delivery address and details, we will calculate the charges automatically.
Our charges are based on the volumetric weight of your order (taxes/duties not included).

How can I track my order?

Singapore delivery

Once your order is sent for delivery, you will receive a shipping notification and tracking number via email.
You should receive your order within 2 working days from the date of notification. 

You may check your delivery status with the link that is included in the email. 

Should the delivery attempt fail twice, a re-delivery fee of S$5 will apply. Alternatively, you may opt to do self collection at any of our stores.

International delivery including Malaysia
For all international deliveries, you will also receive a shipping notification and tracking number via email when your order is sent for delivery.

You may check your delivery status with the link that is included in the email

How long will it take for my order to arrive?

We aim to process all orders within 5 - 7 working days from the date of order (excluding weekend and public holidays).
This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders.

All Singapore orders will be delivered in the next working day after the order has been processed. Customers will receive the delivery notification via email once order is processed.

For international orders, the time taken is dependent on our carefully chosen and trusted logistic partner and their affiliations. However, rest assure that your order is on its way to you safely.

Are there any restricted areas you do not ship to?

We do not deliver to PO boxes, military bases and restricted areas, checkpoints and all naval ports.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to change any delivery information (including addresses) once the order is shipped.
Kindly ensure the correct shipping address is provided before making payment.

Should you need to change your address before shipment, make sure to contact our customer service via hello@prettyfit.com.sg immediately and we will do whatever we can to assist you!

Will there be additional charge for re-delivery?

Additional shipping charges for attempted redelivery and return shipping charges will apply to you.

For Singapore orders, you may drop us a message at hello@prettyfit.com.sg if you wish to opt for self collection at any of our stores instead.

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