FAQ

ORDERING

1.1 Do I need to open an account in order to shop with you?

Yes. Our registration process is fast and free. Your details will be saved for your convenience and you may also track your past orders.

1.2 How do I create an account?

Click here to register an account with us to begin your first purchase.

1.3 How do I order?

Log in to your account. Shop for the items you want and add it to your shopping cart. Proceed to check out.

1.4 How do I pay for my orders?

We accept payments with the following methods:
- Paypal
- Major credit/debit cards (Mastercard, Visa, American Express)
- prettyFIT gift cards
- Atome

1.5 Can I amend and cancel my order?

We are unable to cancel an order once it has been placed. This will allow us to pack your order efficiently and to minimize error. It is advisable to check your order before placing it.

1.6 How will I know if my order is confirmed?

After an order has been placed, an acknowledgement e-mail will be sent to confirm that your order has been received. Do note that an order will only be shipped when credit card payment has been approved and billing and delivery address is verified. You may check the status of your order in “My Account” if you are a registered user.

SHIPPING & DELIVERY

2.1 What are the shipping charges like?

Shipping is FREE for all Singapore deliveries via Standard courier with a minimum purchase of S$60.

For purchases below S$60, a minimum shipping cost of S$5 will be charged for your order.

For international deliveries, you may select your item and proceed to the checkout page as charges are based on weight and volume. Upon entering your delivery details, the delivery charges will be automatically calculated based on your given shipping address before payment (taxes/duties not included).

2.2 When will my order be processed?

All orders will be processed within 5 - 7 working days from date of order, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8hours).

2.3 How long will it take for me to receive my order?

For local deliveries, the order will be delivered 1 day after order is processed. Customers will receive the delivery info via email once order is processed.

For international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.4 How can I track my delivery?

For all deliveries, you may check your delivery status via the link and tracking number sent to your email.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Kindly ensure the correct shipping address has been provided before making payment.

2.6 There is a missing/ incorrect item in my order, what should I do?

Please contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 2 working days.

2.7 I've received a defective item, what should i do?

prettyFIT takes great pride in our products in quality and excellent value. All our products are handcrafted with care; should you detect any manufacturing flaw in a new product, please contact our Customer Care Team at hello@prettyfit.com.sg with a snapshot of the product and we will get back to you within 2 working days.

2.8 I've purchased the wrong size. What can I do?

We would be glad to help you get the correct fit! Please contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 2 working days. You may also refer to our Exchange Policy and its procedures.

2.9 I have not received my parcel, what should I do?

For local orders, you may check the status of your parcel via the tracking link in your email.

Alternatively, you may drop an email to our Customer Care Team at hello@prettyfit.com.sg if you have not received your parcel after 10 working days and we will assist you accordingly.

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

TAXES & DUTIES

3.1 Are taxes & duties calculated in order for overseas deliveries?

No, they are not. Overseas customers will be responsible for the taxes and duties imposed on your purchases. Our logistics provider will contact you upon the parcel arrival and inform you of the payment if necessary.

MEMBERSHIP

4.1 How can I become a prettyFIT member?

To join us as a member, all you need to do is register an account online here .

4.2 What are the benefits of becoming a member?

Members get to earn points when you shop online or at our retail stores in Singapore. You will be able to convert your points into extra savings!

- 100 Points for $10 OFF (min. spending of $50)
- 200 Points for $20 OFF (min. spending of $100)
- 300 Points for $30 OFF (min. spending of $150)

During your birthday, you will get to enjoy a one-time 20% discount (valid for 30 days) on regular-priced product purchases.

At the same time, if you have subscribed to our newsletter, you will be informed of the latest trends and new arrivals, promotions, special offers and online exclusives.

4.3 I am a current prettyFIT in-store member. Can I enjoy the privileges online?

Yes, you can. Our points and rewards are applicable both online and in-store.

Once you are registered as a member in our store, you will receive an invitation email the next working day. All you need to do is to activate your online account and create a password. Upon activating your account, you may enjoy your membership privileges when you purchase online.

4.4 Can I enjoy the membership privileges immediately online after becoming a member at your retail store?

Unfortunately, you will not be able to enjoy the membership privileges immediately online as you will need to activate your online account as described in 4.3 above.

GIFT CARD

5.1 How do I purchase a gift card?

Please visit our Gift Vouchers page here 

5.2 Is there an expiry date to the gift card?

Our gift cards are valid for 12 months from the date of issue.

5.3 Can I extend the expiry date of the gift card?

We are unable to extend the expiry dates of our gift cards once they are issued.

SHOES REPAIR

6.1 Some crystals has fallen off my shoes. Do you provide shoes repair service?

Our shoes come with complimentary:

1. Spare crystal beads (where applicable) for your easy replacement in case you lose some crystal beads due to wear and tear.
2. One pair of spare heel caps (where applicable) for your easy replacement as the heel caps may wear out after some time.

Our further support includes:

1. Providing extra crystal beads and/or rhinestone embellishments on the shoes, just in case you need more of them. At the same time, our retail team will be happy to help you replace the crystal beads or rhinestone embellishments on the shoes.
2. Free replacement of newly purchased product with manufacturing flaw or wrong fit.

You may also refer to our Exchange Policy and its procedures.
We seek your understanding that damage sustained by the product due to wear and tear, wrong fit, improper usage or inappropriate storage will not be accepted for replacement or repair.
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